Garage Door Technician
There are many things that separate a professional garage door technician from an amateur. It can be garage door technician in Westchester County New York, or garage door technician in Staten Island, the qualities that makes a good garage door technician are many, and we will list most of them in our post.
To answer the questions what makes a professional garage door technician, we will have to divide our answers into few paragraphs, and in each paragraph we will go over some of the differences. We will try to address different reasons that makes a good garage doors technician, and what are the qualities every garage door technician, who consider himself a pro need to have. The article is written for garage door technicians, but we believe that technicians from other industries may also find the information we present here useful.
Technician’s Customer Service
Every technician, whether he repair overhead doors, or roll up gates, should never leave a site before he made sure that the door or the gate he just repaired is safe for use, that the garage door is working smoothly, and that the customer is 100% happy with the service. During 20 years of repairing and installing overhead doors in Westchester County, we learned that there are many different garages, different garage doors, and different customers. Some of the customers insist to repair the current garage door, no matter what the cost will be, and some will prefer to replace the door if the repair will cost 50% of the cost of a new garage door.
A good garage door technician should understand that there are different customers with different requirements, and he should be able to provide all of them with the best service. After 20 years of servicing garage doors in Westchester County, the technicians of J&C Garage Doors understand that the customer is always right, and the technician must provide the customer with the best service. But the customer may sometime require something that can’t or shouldn’t be done, like that will not be safe enough, and this is part of the garage door technician job: To explain to the customer what the problem is, how to fix it (In case it is repairable), and to perform the repair only if it will be safe to repair the door. A good technician must confirm that the customer understood what the technician did, why he decided to do that, and the customer must know exactly what he is paying for. Ask each one of our customers in Westchester, and he will tell you that he know why he paid a certain amount of money, and what he paid for. By doing so, we make sure that no customer will remain with questions in his mind about the repair or the costs.
Professional Garage Technician
A good technician should repair the problem, and the cause to the problems. Sometime the cause is simply lack of maintenance, and in that case just a quick explanation to the customer about how important garage door maintenance is, will be enough to prevent the problem from happening again. For example: If the garage opener broke and it is not working anymore since the door itself is not working properly, and the garage door technician just replace the opener but ignored the problem with the door, the new opener will also break soon. As every garage door technician, whether he is garage door technician in Westchester, or garage door technician Washington DC, what makes the door going up so easily, and what make the garage door stay up and not fall to the ground are the spring system and the doors mechanism. And when there is something wrong with that, it affect the way the opener works.
We instruct all our garage doors technicians in Westchester County to follow a simple rule: If there is something wrong with the door, and the customer choose not to fix that problem, do not complete the service, and leave the location. When a technician from J&C Garage Doors leave a job, he must leave behind overhead door that operate perfectly! There is no half repair, or partly repair. We at J&C Garage Doors do things the right way, or we choose not to do the job.
Safety should always come first!!
Before we train our garage door technicians, we tell them one simple thing - but that should never be ignored: No garage door service, whether it is new garage door installation in Westchester, or garage door repair in Rockland County worth an injury. Simple as that.
And at the same time, you should never even try and repair garage door if you are not completely sure that when you will complete the repair the door will be 100% safe to operate. We have responsibility, we have warranty, insurance, and we put our name on every overhead door in Westchester County that we service. So we will never repair or attempt to repair a broken garage door or roll up gate unless we know that when we will complete the repair, the door will work. Our customer’s appreciate that approach, and they show it by reviewing our services, you can check J&C Garage Doors on Yelp, and read what our customers think about our garage door service.
Commercial overhead doors technician
We train our technicians so they will be able to deal with both residential and commercial overhead doors in Westchester County. We believe that every professional garage door technician, whether he is a technician in Westchester, or garage door technician in Bronx New York should be able to deal with both residential and commercial garage doors if he consider himself a real pro.
The way commercial and residential overhead doors operate is almost the same, just the door and the parts, and of course the tools needed to fix the doors or to install them are heavy duty parts and tools. Let’s just take the fact that a technician that want to be able to repair the heavy duty commercial overhead doors, or a commercial rolling gate in Westchester need to have a tall ladder, that will allow the technician to be able to fix the tall commercial overhead door that can be found in Westchester.
The commercial overhead doors are definitely not the place for do-it-yourself. They are extremely dangerous when they break, and if someone who isn’t qualified will try to fix the door, it can end with injuries. We offer emergency garage door repair Westchester County, and we can fix any broken garage door, commercial or not today.
Garage Door Solutions
Every garage door technician must be aware of the latest changes, developments, and garage door solutions in the industry. So when he offer a customer a garage door solution, he give him the best option and the latest developments, so the customer will have the ability to choose what will be the best solution for him.
J&C Garage Doors make sure that our technician will be up to date with the tools, the parts and the knowledge. We train them to offer the customers the newest technology on the garage door industry, so the customer will know that he get the newest product, and he can choose what will be the best solution for him.
Garage door technician’s Tools
A professional garage door technician must go over the tools and the parts he has in the track, and make sure that there is nothing missing. He should have in his track parts that will be enough to service 90% of the types of overhead doors in Westchester County, and he should be able to service both commercial and residential garage doors.
When it comes to a broken garage door, the time become important. So if the technician could fix the broken garage door on the spot, but did not do it because he was missing a part or a tool, this is unprofessional. We do not mean that garage door tech should carry parts for all overhead doors in Westchester County, but we do mean that if he doesn’t carry a ladder tall enough, he is not ready to service any type of overhead door in Westchester County.
Availability for emergency calls
If you own a garage door, whether it is a garage door in Scarsdale, or garage door in Queens New York, you probably know that there isn’t good time for overhead door to get stuck. It can happen early in the morning when you want to get your car out of the garage, or late at night when you are trying to close your store but the roll up gate refuse to close the store.
We at J&C Garage Doors know that, so we have at least one technician ready for emergency calls. A good technician should be able to offer emergency garage door repairs, and to be able to help people who need the service right now.
You probably know that the weather in New York can get tough at times, and the option of leaving the garage opener the whole night, or to leave your business open until garage door technician will come to fix the gate is impossible. A technician should be available to take emergency service calls, any time, any day, and in any weather.
Do it yourself vs hiring a technician
Shout I hire a qualified technician, or should I repair the door by myself? If you have been wondering if you better use a professional technician to fix your garage door, or you better watch garage door tutorial Videos and follow the instructions, there are few things you need to know, and that can prevent you from wasting time and money, and can even stop you from getting hurt while trying to fix a garage door by FIY instead of using a professional tech.
Things in real life are different than how they seem online, and the easiness of installing new garage opener as you watched on Youtube may turn to something complicated when you try to install the new garage opener yourself. We are not saying that there aren’t some garage door repairs in Westchester that can easily be performed by DIY, but we say that sometime it is better to hire a qualified garage door technician for the job. Here is a list of reasons why it is better NOT TO repair the door by DIY:
- Garage repairs require specific parts: Garage door tech carry in his track all the parts required to repair a broken garage door in Westchester. Some parts are universal, like garage remote control, or hinges, but some parts are unique and even custom made for the door, like garage torsion spring, and just locating the torsion spring for your garage door can be something impossible.
- Garage repairs require specific tools: Garage door technician carry with him tools required to perform garage door repairs in Westchester County. Just pair of torsion sticks, or tall ladder are tools that may be required for some garage door repairs, and that you will have to purchase in order to repair your broken garage door.
- Some repairs require help: Most likely, especially when it is a complicated garage door service, like new garage door installation in Westchester, or commercial overhead door repair, the job cannot be completed by one person. And besides, that, you may need help and assistance in case you will not be able to complete the repair by DIY.
- Garage repairs can be dangerous: Garage doors, especially broken ones can be dangerous. They may seem easy to operate to operate and repair, but when something goes wrong, and the door or part of the door breaks, they can be dangerous and even deadly. If someone who isn’t qualified (As our garage door technicians are) will try and repair the door, it can end with serious injuries.
- Emergency repair service: If you worry that you may have to wait few days for a garage door company in Westchester County to come and fix your door, think again. J&C Garage Doors offer local garage door service in Westchester County, and we offer to do it today! This is not a mistake, we offer same day service in Westchester County New York.
If you would like to get more info about garage door repair DIY, here are some helpful links:
- Garage door repair community.
- Garage door troubleshooting.
- Garage door New York Videos.
- Garage door DIY.
Garage Door Technician Westchester County
All the technicians of Jack Garage Doors are qualified and insured, trained, and can deal with any garage door problem, commercial or residential, repair or installation. There are many types and kinds of overhead doors and roll up gates in Westchester, and we can deal with all of them. Because when you are a pro, you do not need to worry what the problem is, since you know you can solve it.
You may be in need for emergency garage door repair in Greenwich CT, or garage door installation in White Plains, we can help. We offer emergency garage door repairs in Westchester County, Rockland County and the area, and our technicians are ready for any garage door project, simple maintenance, or complicated installation, we will be there for you. What important is to avoid trying to force the door or the gate to work, and call local garage door technician, who can deal with a broken garage door. Trying to force a door or a gate to open or close can completely break them, and in case it will happen, you will need a deeper repair, or completely replace the door; But again, the important part is that you can easily get injured, and this is something that anyone will prefer to avoid.
For garage door technician Westchester County
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